Experience

Principal Engineer, Solutions Architect - Technology Strategy

Xperi

2015 - 2024 | Calabasas, CA

  • Co-led strategic initiatives across home, automotive, and mobile products, aligning customer-facing solutions with corporate strategy and business objectives.
  • Served as customer advocate for Hollywood studios and CE manufacturers, gathering feedback to refine products and drive adoption of IMAX Enhanced and DTS:X technologies.
  • Built and maintained strategic relationships with major entertainment studios, collaborating to establish integrated workflows delivering measurable customer value.
  • Developed success playbooks and training materials; authored specifications, guides, and educational content enabling customers and teams to maximize platform utilization.
  • Incubated 60+ innovation concepts and collaborated with R&D on 30+ proof of concepts, demonstrating customer-centric approach to product development.

Senior Director, Customer Solutions / Director, Embedded Software

Watchwith / Related Content Database Inc.

2009 - 2015 | San Francisco, CA

  • Led customer success operations for 10+ television network accounts including Syfy, managing complete customer lifecycle from onboarding through expansion, reporting directly to CEO.
  • Defined and optimized customer journey for Software as a Service (SaaS) product, establishing best practices for customer adoption and ensuring clients maximized platform value.
  • Drove customer retention and expansion by identifying opportunities for deeper platform integration, resulting in multi-year partnerships with major entertainment brands.
  • Acted as executive sponsor for strategic accounts, building C-level relationships and serving as primary advocate for customer needs within the organization.
  • Gathered customer feedback and translated into actionable product recommendations, directly influencing product roadmap and feature prioritization.
  • Led product management for Watchwith Televised connected TV interactive overlay application.

Engineering Program Manager

THX Ltd.

2005 - 2009 | San Rafael, CA

  • Managed cross-functional teams delivering THX Media Director, coordinating engineering, marketing, business development, and sales for alignment with business goals.
  • Drove customer adoption by developing implementation solutions across multiple platforms including HDMI, Blu-ray, DVD-Video, displays, and receivers.
  • Improved operational efficiency by 60% through innovative internal tooling, demonstrating commitment to process improvement and team enablement.

Senior Software Engineer

LSI Logic Corporation / C-Cube Microsystems

1999 - 2005 | Milpitas, CA

  • Designed and developed front-end software for ZiVA series DVD playback processor, supporting customers and maintaining firmware components.
  • Created validation programs for silicon revisions; developed strong skills in embedded systems programming (C, C++, Assembly).

Education

Bachelor of Science in Music Engineering Technology

University of Silicon Valley (formerly Cogswell Polytechnical College)

Sunnyvale, CA | Summa Cum Laude, GPA 3.88

Certifications

  • Media Services Learning Plan - AWS (2025)
  • Agentic AI Fundamentals - LinkedIn Learning (2025)
  • Generative AI with Large Language Models - DeepLearning.AI, AWS (2024)
  • Foundations of Humane Technology - Center for Humane Technology (2023)
  • Deep Learning Specialization - DeepLearning.AI (2021)
  • Machine Learning - Stanford University (2018)

Industry Affiliations

  • Television Academy - Science & Technology Peer Group Member (11 years)
  • Hollywood Professional Association (HPA) - Member (7 years)
  • Society of Composers & Lyricists (SCL) - Member
  • SMPTE, CTA, IMF-UG - Active Standards Body Participant

Skills

Customer Success Leadership

Strategic Account Management, Customer Retention, Churn Mitigation, Customer Journey Optimization, Executive Relationship Building, Voice of Customer, KPI Development, Customer Health Scoring

Team Leadership

Team Building, Mentorship, Performance Management, Cross-Functional Collaboration, Stakeholder Management

Technical & Tools

Data Analysis, AI/ML, Agile Methodologies, Jira, CRM Systems, API Integration, Workflow Architecture

Entertainment Industry

Music, Film, Television, Streaming, Interactive Media, Hollywood Studios, Consumer Electronics, Content Lifecycle